Technical Service & Support

Service & Support Mission Statement

Heidelberg Engineering’s service mission is to provide the best possible service and support globally in our industry while increasing value by listening to our customers, and displaying the passion to exceed their needs with a sense of urgency and through innovative thinking and problem solving.

Our Core Values

  1. Make every customer service experience a delightful one — Treat each customer as if they are the only one.
  2. Have a sense of urgency — The speed at which problems get resolved is very important.
  3. Keep learning — Always come to work learning something new each day.
  4. Create a collaborative environment — Encourage idea sharing.
  5. Be results-oriented — Exceed customer expectations.
  6. Strive to bring new, innovative thinking to everything we do — Always question if there is a better, more efficient way of doing things.

Our Service Program

Join the Total Protection Plan for peace of mind knowing your Heidelberg Engineering instruments are covered. With this plan, you are guaranteed minimal disruptions to patient exams and workflow when repairs are needed. Contact your Sales Consultant for a quote, terms and payment options.  

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