Serial Numbers

Below please find the most frequently asked questions about the serial numbers. If you do not find the answer to your particular question, please contact our service and support team for assistance.

Serial numbers

Overview

Where do I find the camera’s serial number of my SPECTRALIS?

The camera’s serial number of your SPECTRALIS is at the bottom of the camera. The camera’s serial number is a ten digit number marked with the [SN] symbol.

Where do I find the camera’s serial number of my HRA2?

The camera’s serial number of your HRA2 is at the bottom of the camera. The camera’s serial number is a five digit number following “Serial No: HRA2-“.

Where do I find the serial number of my HEP?

The serial number of your HEP is in the housing. Open the housing cover. The Heidelberg Engineering label looks different for old and new devices. The serial number is always a five digit number marked either with the [SN] symbol or with S/N.

Please note that labels on older devices may differ from the above examples.

Where do I find the serial number of my HRT3?

The serial number of your HRT3 is in the housing. Open the housing cover. The serial number is a five digit number marked with the [SN] symbol.

Please note that labels on older devices may differ from the above examples.

Where do I find the serial number of my HRT II?

The camera’s serial number of your HRT II is at the bottom of the camera. The serial number is marked with “Serial No.“ and follows “HRT 2-“.

Where do I find the serial number of my HRT II power supply box?

The power supply’s serial number of your HRT II is at the bottom of the power supply. The serial number is marked with “ RCM-PWS SN“.

Where do I find the serial number of my Smart Converter Box?

The serial number of your Smart Converter Box is next to the I/O switch. The serial number is a five digit number marked with the [SN] symbol.

Where do I find the serial number of my dongle?

This section describes how to proceed in case of HEYEX version 1.6.1.0 and higher:

  • Open HEYEX.
  • In the database window's menu bar, select “Help > About“.
  • The “About Heidelberg Eye Explorer” window opens.
  • The serial number of your dongle is in the bottom part of the window. The serial number is marked with “Serial No.“ and follows “H2E-“.