HEUK Asset Numbers

Below please find the most frequently asked questions about the serial numbers. If you do not find the answer to your particular question, please contact our service and support team for assistance.

HEUK Asset Numbers

Overview

Where do I find the HEUK asset number of my SPECTRALIS?

The HEUK asset number of your SPECTRALIS is located on a black sticker on the camera head in a prominent position. The HEUK asset number is a 5 digit number beginning with HEUK.

Where do I find the HEUK asset number of my HRA2?

The HEUK asset number of your HRA2 is located on a black sticker on the camera head in a prominent position. The HEUK asset number is a 5 digit number beginning with HEUK.

Where do I find the HEUK asset number of my HEP?

The HEUK asset number of your HEP is located on a black sticker on the rear of the device. The HEUK asset number is a 5 digit number beginning with HEUK.

Where do I find the HEUK asset number of my HRT3?

The HEUK asset number of your HRT3 is located on a black sticker on the camera head in a prominent position. The HEUK asset number is a 5 digit number beginning with HEUK.

Please note that labels on older devices may differ from the above examples.

Where do I find the serial number of my HRT II?

The camera’s serial number of your HRT II is at the bottom of the camera. The serial number is marked with “Serial No.“ and follows “HRT 2-“.

Where do I find the serial number of my dongle?

This section describes how to proceed in case of HEYEX version 1.6.1.0 and higher:

  • Open HEYEX.
  • In the database window's menu bar, select “Help > About“.
  • The “About Heidelberg Eye Explorer” window opens.
  • The serial number of your dongle is in the bottom part of the window. The serial number is marked with “Serial No.“ and follows “H2E-“.