Remote Support

Heidelberg Engineering offers remote support to its customers in addition to telephone support.

Please consult with our support representatives by telephone before connecting to remote support. Our support team can be reached by calling +49 6221 646364.

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Please click on your support representative's name to download the software applet required to create an encrypted connection between your system and our Operations Department. The applet will be automatically removed from your system at the end of the remote session.

© 2024 Heidelberg Engineering GmbH. All Rights Reserved.

Heidelberg Engineering continuously optimizes imaging and healthcare IT technologies to provide ophthalmic diagnostic solutions that empower clinicians to improve patient care. From its inception in 1990, the company has collaborated with scientists, clinicians and industry to develop innovative products that deliver clinically relevant benefits.

Uncompromising quality and education play a large part in fostering the diagnostic confidence that has become synonymous with the global brand. The company's substantial expertise in the development and implementation of intelligent image and data management solutions complements its distinguished history in the design, manufacture and distribution of ophthalmic diagnostic instruments.

Heidelberg Engineering's growing product portfolio combines these core technologies: confocal microscopy, scanning lasers and optics, optical coherence tomography (OCT), real-time image processing and analytics, multimodal image management solutions (PACS), electronic medical records (EMR) and large-scale data analysis.

Headquarters

Heidelberg Engineering GmbH
Max-Jarecki-Straße 8
69115 Heidelberg
Germany

Phone: +49 6221 64630
Fax: +49 6221 646362

Email: Business-Lounge@HeidelbergEngineering.com